Return & Refund Policy – SaintVanityClothing UK

At SaintVanityClothing, we aim to provide a positive and convenient shopping experience. If you are not satisfied with your purchase, this Return & Refund Policy explains how to request a return, exchange, or refund. All requests are handled in accordance with the terms below and applicable consumer protection laws.

2. Return Period

Please contact us within 14 days of receiving your order to request a return. You must contact our customer support team before sending any product back. Our team will provide the relevant instructions once your request has been reviewed.

3. Return Eligibility

To qualify for a return, items should generally meet the following conditions:

  • Items must be unworn, unused, and unwashed.

  • Original tags and labels must remain attached.

  • Products must be in their original condition, without stains, damage, or signs of use.

  • Original packaging should be included where applicable.

  • Proof of purchase or your order number must be provided.
    These conditions do not limit any rights you may have under applicable consumer law.

4. How to Request a Return

To request a return, follow these steps:

  1. Email [email protected].

  2. Include your order number and the email address used at checkout.

  3. Explain the reason for your return.

  4. Include photographs if the item is damaged, defective, or incorrect.

  5. Wait for our team to confirm the return instructions before sending the item.
    Please do not send returns to an unconfirmed address.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at [email protected]. Include your order number, a description of the issue, and clear photographs where possible. We will review your request and explain the available resolution in accordance with applicable law.

6. Refunds

Once we receive and inspect an eligible returned item, we will notify you of the outcome of your refund request. If approved, the refund will generally be issued to the original payment method. The time it takes to appear in your account may depend on your bank or payment provider.
Any deductions or exclusions will be applied only where permitted by applicable law and the terms properly communicated at purchase.

7. Return Shipping Costs

For change-of-mind returns, customers may be responsible for return shipping costs where permitted by law and disclosed before purchase. If the return is necessary because an item is faulty, damaged, or incorrectly supplied, please contact us for instructions. Your statutory rights remain unaffected.

8. Exchanges

If you wish to exchange an item for another size or colour, please contact our support team. Exchanges depend on product availability. If an exchange cannot be arranged, our team will explain any applicable alternatives.

9. Order Cancellations

If you want to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has been processed or dispatched. However, any cancellation or withdrawal rights available under applicable consumer law will be respected.

10. Items That May Not Qualify for Change-of-Mind Returns

Items that have been worn, washed, altered, or damaged after delivery may not qualify for a change-of-mind return. Certain personalised or hygiene-sensitive products may also be excluded where legally permitted. These exclusions do not affect rights relating to faulty or incorrectly supplied goods.

11. Late or Missing Refunds

If your approved refund has not appeared in your account, first check with your bank or payment provider. If you still need assistance, email [email protected] with your order number and refund details.

12. Contact Us

For questions about returns, refunds, exchanges, or cancellations, please contact:
Email: [email protected]
Website: https://saintvanityclothing.uk/
Please include your order number so we can help with your request efficiently.

13. Policy Updates

SaintVanityClothing may update this policy when necessary. Any changes will be published on this page. Policy updates do not remove consumer rights that apply under relevant law.